Support
Frequently Asked Questions
Free payroll software, provided with the Nexarisi Micro SME package. Provided free with the Nexarisi Micro SME package. Payroll software is provided free with the Micro SME package. Payroll software is free; the package is paid. Micro SME is a paid package, so there is no payroll licence fee and no payroll add-on cost.
Common questions about Nexarisi, our platform, pricing, and how we support African businesses.
We built Nexarisi so African SMEs can run disciplined HR and payroll operations without hiring a massive back office. That starts with clarity, which is why this FAQ goes beyond marketing headlines and explains how onboarding, leave, discipline, payroll readiness, and evidence trails function together. If you are still evaluating options, visit the free payroll software for SMEs page to see how the paid Micro SME package unlocks compliant payslips with no payroll licence fee or payroll add-on cost while keeping the rest of the stack ready for growth.
Founders comparing us to accounting suites can dig into the Manager.io alternative roundup to benchmark Nexarisi against Wave, Odoo Community, and GnuCash. When you are ready to plan licences, our transparent pricing page shows how payroll stays included while you move from 5 employees to hundreds across multiple regions.
Nexarisi Pulse™
Entrepreneurs & Micro-SMEs (0–5 staff)
Nexarisi Pulse™ is built for entrepreneurs who want structure before hiring.
What is Nexarisi Pulse™?
Nexarisi Pulse™ is the Entrepreneur Dashboard — a lightweight control centre designed for business owners who want structure without complexity.
I have no employees. Is Nexarisi still useful for me?
Yes. Pulse was designed for this stage. It helps you plan deadlines, track prospects/clients, manage follow-ups, generate professional agreements, and stay organised as demand grows.
Who is Pulse for?
Entrepreneurs, solo founders, freelancers, agencies, service providers, and owner-managed Micro-SMEs.
Is Pulse a full HR system?
No — it’s a light entrepreneur toolkit. As you grow, you can unlock more Nexarisi modules without losing Pulse data.
What tools are included in Pulse?
Scheduler Toolkit, Client Tracker, Sales Overview, Documents, Outreach tools, and the Entrepreneur Dashboard.
Is Pulse included in the Micro-SME package?
Yes. The Micro-SME plan includes Nexarisi Pulse™ by default.
What happens when I hire my first employee?
Nothing breaks. You keep Pulse data and can add HR/onboarding/payroll when ready.
Do I need technical knowledge?
No. Pulse is designed for business owners, not IT teams.
Can Pulse be standalone?
Yes. Pulse can be used standalone and is also included inside the broader Nexarisi platform.
Is there a free trial/demo?
No public trials. Connect with our team via sales contact to see Pulse in action.
Explore Nexarisi by Country
Choose guidance for your market
Nexarisi covers 54 African countries with playbooks that show how to build structure, manage compliance, and run payroll properly. Start with a featured country below or browse the full index.
What is Nexarisi?
Nexarisi is an all-in-one HR, payroll, compliance and workforce management platform built for African SMEs. It's the backbone software that runs your entire people operations — from first job application through onboarding, daily HR, training, discipline, QMS, leave and payroll.
Do I need a formally registered business to use Nexarisi?
No.
You do not need a formally registered business to start using Nexarisi.
Nexarisi is built to support informal businesses, startups, and growing SMEs — even before formal registration. Many African businesses start informally, and structure usually comes before registration, not after.
By using Nexarisi early, you put proper people records, structure, and processes in place so that when you do register, your business is already organised, compliant, and ready to grow.
Nexarisi helps you grow into a registered, structured business — not wait until it's "perfect" to start.
How is Nexarisi different from other HR software?
Unlike generic HR tools, Nexarisi is built specifically for African labour laws, multi-currency operations, and regional compliance requirements. You get full access to all modules — you only pay for the number of employees you manage. No hidden features, no locked tools, no artificial limitations.
What modules are included?
Every Nexarisi plan includes full access to:
- • Talent & Recruitment (job ads, applications, pipeline management)
- • Onboarding & Document Management
- • HR & Employee Records
- • Training & Development Tracking
- • Leave Management
- • Discipline & Performance Management
- • Quality Management System (QMS)
- • Payroll
What are the pricing tiers?
Nexarisi pricing is based on your team size:
- • MicroSME: 1–10 employees (from R499/month)
- • Startup: 11–30 employees (from R999/month)
- • Growth: 31–80 employees (from R1,999/month)
- • Agency: 81–250 employees (from R2,999/month)
- • Enterprise: 250+ employees (custom pricing)
All plans include full access to all modules. See pricing page for details.
Which regions and currencies do you support?
Nexarisi currently supports Namibia (NAD) and South Africa (ZAR), with expansion planned across Africa and other regions including USD, EUR, GBP, AUD, CAD, MXN, and BRL. Visit our regions page for full details.
How do I get started?
Simply register your company, choose a plan that matches your team size, and start setting up your employee records. Our platform guides you through onboarding with clear steps and documentation.
Is my data secure?
Yes. Nexarisi uses industry-standard encryption, secure cloud storage (R2), and role-based access controls to protect your employee data. We take compliance and data privacy seriously.
Can I export my data?
Yes. Your data belongs to you. We provide export capabilities for employee records, documents, reports and payroll data. You can download your data at any time.
How do I get support?
We offer email support and documentation for all plans. Enterprise customers receive dedicated success managers and priority support. Contact us at sales/contact for assistance.
Growing a Business with Nexarisi
Real questions. Real answers. How Nexarisi helps African businesses grow with structure, not chaos.
How can I grow my business? ▼
Most businesses don't stop growing because of a lack of effort. They stop growing because the business outgrows its structure.
Growth introduces people, complexity, risk, and responsibility. Without structure, growth creates chaos.
Nexarisi gives you the structure to grow properly — from day one. It replaces memory and guesswork with clear systems.
Start building your business the right way →
Do it right the first time. Save time. Save money. Eliminate risk.
Why is my business busy but not growing? ▼
Being busy means you are reacting. Growing means your business is repeatable.
If everything depends on you, the business cannot scale.
Nexarisi turns daily chaos into structured operations. One system. One source of truth.
How do I expand my business? ▼
Expansion is not more customers. Expansion is more complexity.
If roles, rules, and records are unclear, expansion will break your business.
Nexarisi prepares your business for expansion before expansion happens.
How do I grow without losing control? ▼
Control is lost when rules exist only in your head.
Businesses that grow safely document how things work.
Nexarisi documents your business automatically — people, policies, decisions.
How do I know my business is ready to scale? ▼
If the business collapses when you step away, it's not ready.
A scalable business runs on systems, not personalities.
Nexarisi builds those systems for you.
How do I manage employees properly? ▼
Employee problems come from unclear expectations.
Fairness requires consistency. Consistency requires documentation.
Nexarisi manages employees fairly, legally, and consistently.
When should I start hiring employees? ▼
You should prepare before you hire.
Hiring without structure leads to disputes, turnover, and legal risk.
Nexarisi forces the correct order: structure first, people second.
How do I manage staff fairly? ▼
Fairness comes from rules that apply to everyone.
If decisions depend on moods or memory, employees lose trust.
Nexarisi enforces fairness through clear processes and records.
Why do employee disputes destroy small businesses? ▼
Because there is no proof.
No records. No policies. No consistency.
Nexarisi protects your business with documentation that stands up under pressure.
Do I need HR systems as a small business? ▼
Yes — because people are your biggest risk and asset.
HR systems are not corporate bureaucracy. They are protection.
Nexarisi gives small businesses enterprise-level protection.
How do I grow my business in Africa? ▼
African businesses grow fast — often faster than their structure.
The mistake is waiting to "be big enough" before formalising.
Nexarisi helps African businesses put structure in place early — before chaos starts.
Why do African businesses fail after a few years? ▼
Because informal systems don't survive growth.
Memory fades. People leave. Disputes arise.
Nexarisi replaces informal management with real systems that last.
How do African SMEs manage employees properly? ▼
They document everything.
Roles. Leave. Discipline. Training.
Nexarisi was built specifically for African labour realities.
Do I need systems to grow a business in Africa? ▼
Yes — and the earlier, the better.
Systems reduce stress, mistakes, and rework.
Nexarisi is the backbone system for African growth.
How do I move from informal to formal business? ▼
You don't start with registration. You start with structure.
Once structure exists, formalisation is easy.
Nexarisi helps you build structure first — registration follows naturally.
Why is structure more important than speed? ▼
Speed creates momentum. Structure creates longevity.
Fast growth without structure destroys businesses.
Nexarisi creates longevity.
What usually breaks when a business grows? ▼
Communication. Fairness. Accountability.
All three break without systems.
Nexarisi fixes all three in one platform.
What systems does a small business really need? ▼
One system that:
- • Manages people
- • Tracks decisions
- • Documents rules
- • Supports growth
That system is Nexarisi.
What is the biggest mistake small businesses make when growing? ▼
Waiting too long to introduce structure.
When the business is small, structure is cheap. Later, fixing problems is expensive.
Nexarisi lets you introduce structure early — while it still saves time and money.
How do I build a business that lasts? ▼
A business lasts through:
- • Consistency
- • Fairness
- • Documentation
- • Systems
You cannot rely on memory, emotions, or shortcuts.
Nexarisi builds the backbone required for a business that lasts.
How can I become a millionaire in my business? ▼
Here is the truth — not motivation talk.
Millionaires don't work harder forever. They build systems that work without them.
Wealth comes from:
- • Repeatable operations
- • Scalable teams
- • Controlled growth
- • Reduced chaos
Most people stay stuck because they never replace themselves with systems.
Nexarisi helps you build a business that scales beyond you. That is how wealth is created — not by hustle, but by structure.
Start building a business that can make you wealthy →
Do it right the first time. Save time. Save money. Build leverage.
Nexarisi is the foundation of business growth in Africa.
We don't sell tools. We build businesses that last.
Do it right the first time. Save time. Save money. Build leverage.
Still have questions?
Our team is here to help. Get in touch and we'll answer any questions about Nexarisi, pricing, or how we can support your business.